Frequently Asked Question
Orders
How do I place an order?
Browse our products, add your selected items to the cart, and complete the checkout process using our secure payment system.
Can I change or cancel my order?
Yes. You may request to change or cancel your order within 22 hours of placing it.
If your order has already entered processing or has been dispatched, changes or cancellations may no longer be possible.
How will I know my order has been placed successfully?
After your payment is completed, you will receive an order confirmation email containing your order details.
Shipping
Where do you ship?
We currently ship only within the United Kingdom.
How much does shipping cost?
We charge a flat shipping rate of £20 on all orders within the United Kingdom.
There are no additional shipping or handling charges after checkout.
Which shipping carriers do you use?
We currently ship orders using:
- Evri
- Yodel Direct
The carrier may vary depending on your delivery location and operational requirements.
What is your order processing time?
Orders are processed within 1–2 business days.
What is your order cut-off time?
Our daily order cut-off time is 4:20 PM (GMT+1).
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.
How long does delivery take?
- Processing Time: 1–2 business days
- Transit Time: 4–5 business days
- Estimated Delivery Time: 5–7 business days
Delivery times are estimates and may occasionally vary due to circumstances outside our control.
What should I do if my package is delayed?
If your order has not arrived within the expected delivery timeframe, please contact our support team. We will work with the shipping carrier to investigate your shipment.
Returns & Refunds
What is your return window?
Return requests are accepted within 24 days of the delivery date.
Do you accept returns for defective products?
Yes. We accept returns for defective products after reviewing the return request and inspecting the returned item.
Do you accept returns for non-defective products?
Yes. Returns for non-defective products are also accepted within the 24-day return window, provided the item meets our return conditions.
Are all returned items inspected?
Yes. Every returned item is inspected after it arrives at our facility before a refund is approved.
Can my return be refused?
Yes. A return may be refused if the item is returned outside the return window or if our inspection shows it has been damaged, altered, or improperly used after delivery.
Who pays the return shipping cost?
Customers are responsible for return shipping costs.
However, if the return is approved because Blimer shipped the wrong item or the product arrived damaged or defective, Blimer will provide or cover the cost of the return shipping label.
Do you charge a restocking fee?
No. We do not charge any restocking fee.
Do you offer exchanges?
No. We currently do not offer product exchanges.
How long does a refund take?
Approved refunds are processed within 9 business days after the returned item has been received, inspected, and approved.
What should I do if I haven’t received my refund?
First, check your bank account and contact your card issuer or bank, as processing times may vary. If you still have not received your refund, please contact our support team.
Payments
Which payment method do you accept?
We securely accept payments through Stripe.
Is my payment information secure?
Yes. Payments are processed through Stripe’s secure payment platform. Blimer does not store your complete payment card information.
What currency do you use?
All prices on our website are displayed in British Pounds Sterling (GBP £).
Privacy
What personal information do you collect?
We may collect your name, email address, billing and shipping address, order details, payment-related information processed by Stripe, and certain technical information such as your browser type and IP address.
Do you sell my personal information?
No. We do not sell your personal information.
Why do you use cookies?
Cookies help improve website functionality, remember your preferences, and enhance your browsing experience.
Customer Support
How can I contact Blimer?
The preferred way to contact us is by email.
Email: support@blimer.shop
How long does it take to receive a reply?
Our customer support team normally responds within 24–48 hours.
Is chat support available?
Yes. Chat support is available 24/7.
What are your business hours?
Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)
Saturday – Sunday: Closed